Introducing Digital World Class™ as the new benchmark comparison for peak performance
The Hackett Group is introducing Digital World Class™ as the new leader in peak performance. Digital World Class replaces World Class performance as the historical pinnacle for top performance. You will discover Digital World Class benchmarks for performance metrics for the finance, human resources and procurement functions.
What Is Digital World Class Performance?
Digital World Class organizations, as defined by The Hackett Group’s empirically based methodology, have not necessarily achieved best-in-class performance in all areas, but they have been able to strike the optimal balance between operational excellence and business value delivery. They do so by optimizing their service delivery model, developing leading-edge capabilities, and deploying proven and emerging best practices. As a result, they are able to compete with the best global companies, even if they may operate on a smaller scale themselves. Digital World Class organizations have attained superior performance not only because of service delivery model design and best-practice adoption decisions, but also through excellence in transformation planning and execution.
Our process taxonomy assures that definitions are not only consistent from function to function, but also between companies being compared. Our structured process taxonomy, combined with the consistency with which we collect data and the empirical nature of the data itself, enables us to make objective and relevant assessments and recommendations.
The following representative groups of metrics relate to three primary reporting levels:
- C-level individuals are defined as the highest-level function executives.
- Stakeholders are business unit leaders.
- Enterprise process owners are individuals (or a small group of individuals) responsible for optimizing the end-to-end process.
Example performance metrics reflecting the new Digital World Class benchmark values:
